Terms of service

Last updated: 12 September 2026

This document is a draft pending legal review. It is provided for product launch preparation and should be reviewed by qualified counsel before being relied on as a binding agreement.

1. Agreement

These Terms of Service ("Terms") govern access to and use of TheDriveBooker websites, software, and related services (the "Service") operated by TheDriveBooker ("we", "us", or "our"). By creating an account, starting a trial, or using the Service, you agree to these Terms.

2. Who may use the Service

The Service is offered to businesses in the United States that provide pre-booked ground transportation. You must be legally able to enter a contract, and you must provide accurate company and account information. You are responsible for all activity under your company account.

3. Accounts and trials

New companies may receive a 7 day trial. A payment method is required at signup. Unless you cancel before the trial ends, billing begins automatically on the selected plan. You must keep login credentials confidential and notify us of unauthorized access.

4. Subscriptions, fees, and taxes

Plan prices, limits, and SMS credit packs are shown in the Service and may change with notice. Fees are billed in advance monthly or yearly. Amounts are charged in US dollars unless stated otherwise. You are responsible for applicable taxes. Failed payments may lead to past due status and later suspension as described in the product billing policy.

5. Payments for passenger trips

Passenger card payments are processed through Stripe Connect into the company's own Stripe account when connected. TheDriveBooker does not take a per trip commission. Refunds, disputes, and chargebacks for passenger charges are handled under Stripe's terms and your company policies. You are responsible for your pricing, invoices, and customer facing payment disclosures.

6. Acceptable use

You may not misuse the Service, attempt unauthorized access, interfere with other customers, send unlawful or abusive communications, violate SMS or email consent rules, or use the Service for rideshare style instant matching that the product does not support. We may suspend access for abuse, security risk, or nonpayment.

7. Customer data and content

You retain ownership of your company data, including bookings, customers, drivers, and uploaded files. You grant us a limited license to host, process, and display that data solely to provide the Service. You represent that you have the rights and consents needed to upload and process personal information of passengers, drivers, and staff.

8. Email and SMS

The Service can send transactional email and SMS related to bookings and account activity. You are responsible for obtaining required consent, honoring opt outs, and complying with applicable US law, including TCPA and CAN-SPAM where they apply. Separate SMS terms also apply.

9. Third party services

The Service integrates with third parties such as Stripe, Twilio, and Google Maps. Your use of those services may be subject to their terms. We are not responsible for outages or policy changes by third party providers.

10. Intellectual property

TheDriveBooker software, branding, and documentation remain our property. You receive a limited, non exclusive, non transferable right to use the Service during an active subscription or trial.

11. Availability and support

We aim to keep the Service available and secure, but we do not guarantee uninterrupted operation. Support is provided through the published contact channels. Self service covers most account changes. Human support is reserved for issues such as lost recovery access, suspensions, and website request work handled outside the product.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEDRIVEBOOKER AND ITS SUPPLIERS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE FEES YOU PAID TO US FOR THE SERVICE IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnity

You will defend and indemnify TheDriveBooker against claims arising from your use of the Service, your passenger or driver data, your transport operations, your messages, or your violation of these Terms or applicable law.

15. Termination

You may cancel self service according to the billing rules in the product. We may suspend or terminate access for breach, risk, or nonpayment. After termination or data retention windows described in the product, your data may be deleted.

16. Changes

We may update these Terms. Material changes will be posted on this page with an updated date. Continued use after the effective date constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms: info@thedrivebooker.com.