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THE DRIVEBOOKER / TERMS

Terms of Service

A clear overview of how transportation businesses use TheDriveBooker, from setting up an account to managing subscriptions and day-to-day operations.

Draft - Not yet legally approved. This document is under review.

Proposed date: Oct 31, 2026

SECTION 01

These Terms of Service govern access to TheDriveBooker websites, company workspaces, hosted booking pages and related software services (the “Platform”). “You” means the business or person registering for or using an account, including its authorized users.

By registering for or continuing to use the Platform, you agree to these Terms, subject to any separate written agreement and rights that cannot be waived under applicable law. Contact us through the Contact page with questions about the service or the party providing it.

SECTION 02

TheDriveBooker is software designed for ground transportation operations. Depending on the active account and enabled features, it can help a business maintain customers, drivers and vehicles; create quotes and reservations; schedule and dispatch trips; prepare invoices; and manage operational messages and reports.

Transportation services are arranged and performed by the transportation business using the Platform, not automatically by TheDriveBooker. That business remains responsible for its trips, vehicles, drivers, passengers, prices, service quality, permits and applicable transportation requirements.

SECTION 03

A company is responsible for information supplied during registration, for keeping account credentials secure and for activity conducted by its authorized users. The Platform supports role-based access; the company is responsible for inviting appropriate staff and removing access when it is no longer needed.

Users should notify the Platform through the contact page if they suspect unauthorized account access. Shared passwords, false account details and attempts to bypass company-level access restrictions are not acceptable.

SECTION 04

The current Platform offers monthly subscription plans. Pricing, included limits and trial details are presented on the Pricing page and in the account billing flow. Features or allowances can depend on the selected plan.

Where the seven-day trial is offered, a payment method is required, and the subscription begins billing after the trial unless it is canceled before the trial ends. The selected plan, applicable charges, taxes where required, and any additional billing conditions are presented during signup, checkout or account billing. Refunds and cancellation rights are subject to those stated conditions and applicable law.

Subscription charges for use of TheDriveBooker are separate from fares or other passenger payments managed by transportation companies.

SECTION 05

A company controls the accuracy of the customers, booking details, schedules, addresses, rates, driver assignments, vehicle records, notes and other operational information it enters. Changes to a booking or quote may affect dispatch, pricing, communication or reports according to the existing product workflows.

The Platform may create records of changes and activity to support company operations. A company should review booking confirmations, passenger-facing information and its own business procedures before relying on an entered record.

SECTION 06

Stripe is used for configured subscription and payment workflows. Some features may depend on other external services, such as messaging, email or maps. Availability and configuration can differ by account.

A transportation business is responsible for its own passenger charges, refunds, payment disputes, taxes and customer-facing terms. The Platform does not guarantee settlement or successful delivery by a third-party provider.

SECTION 07

Where SMS or email features are configured, a business must have an appropriate lawful basis or consent to contact the intended recipient. It must keep contact data accurate, honor valid opt-outs and comply with applicable messaging, privacy and consumer-protection requirements.

Additional program-specific information appears in the SMS Terms. Enabling a template or connecting a provider does not itself establish permission to message every contact.

SECTION 08

You must not use the Platform to break the law, send spam, impersonate others, probe other companies’ accounts, upload malicious material, overload services or interfere with the rights of another person.

Keep any integrations, API credentials and user access appropriately protected. You are responsible for deciding which staff can view passenger, driver and business records.

SECTION 09

Companies are responsible for the personal information they collect and submit while running transportation operations. TheDriveBooker processes information to provide the configured software services and related support. Each party must comply with its applicable privacy and data protection obligations.

See our Privacy Policy for information categories, processing purposes and privacy requests.

SECTION 10

Online services may sometimes be affected by maintenance, connectivity problems, provider outages or configuration changes. Availability of individual features can vary by plan, integration and company setup.

Unless a separate written agreement states otherwise, the Platform does not include a guaranteed uptime percentage or service-credit arrangement. We may update features to maintain, protect or improve the service, subject to applicable obligations.

SECTION 11

TheDriveBooker brand, interface and software are part of the Platform offering. Access to an account is not a transfer of software ownership. A company should only upload or use materials it is permitted to use and should respect rights in customer-provided and third-party content.

While your account is active and in good standing, you may use the Platform for your authorized business operations, subject to these Terms. Custom website work, if offered, may be governed by a separate written agreement.

SECTION 12

Cancellation, suspension or termination can affect access to the Platform and company data. Account owners can use available billing and data export tools and contact support about access, cancellations or account closure. Data may remain subject to applicable retention and legal obligations as described in the Privacy Policy.

Businesses should export any records they need for their own compliance and continuity, subject to the tools available to their account.

SECTION 13

The Platform provides software tools, not transportation services, and it does not control the conduct of a company’s drivers or the condition of its vehicles. The transportation business remains responsible for safely delivering the services it offers. We do not promise uninterrupted access or that external integrations will always be available.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded. Questions or disputes about the Platform may be submitted through the Contact page; any applicable mandatory legal protections continue to apply.

SECTION 14

Questions about Platform access or these Terms can be sent through the Contact page. We may revise these Terms and publish an updated effective date on this page. Where legally required, material changes will be communicated through an appropriate channel.

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