Privacy Policy.

SECTION 01

Scope and important definitions

This Privacy Policy covers TheDriveBooker marketing pages, SaaS accounts, company operations and supported hosted booking experiences. Information may relate to a visiting prospect, account owner, staff member, driver, passenger or another contact entered by a transportation company.

TheDriveBooker provides software to transportation businesses. A company using the software generally determines which passenger and driver information it collects for its operations. The company and TheDriveBooker each have responsibilities under the privacy laws applicable to their activities.

SECTION 02

Information the Platform may process

The information used depends on which service features are enabled and what a company or visitor provides. The categories below describe fields and workflows present in the product; they are not a claim that every account collects all of them.

• Account and team details: names, work email addresses, account permissions and login/security records.
• Company and fleet records: business profile, drivers, vehicles, availability, assigned services and related documents.
• Reservation and passenger details: names, phone numbers, routes, pickup times, flight details, service preferences and instructions or notes.
• Financial and billing information: subscription status, invoices, payment and refund references associated with configured payment services.
• Communications: contact requests, website requests, configured notification templates and message or delivery logs.
• Technical information: sessions, IP/network information, browser/device details and diagnostic records that may be used for security and troubleshooting.

SECTION 03

Where information comes from

Information can be entered by account owners and authorized staff, provided directly through company or Platform forms, generated when a trip or account event occurs, or returned by a connected payment, messaging or other service.

A transportation company is responsible for explaining its own collection of passenger and driver information and for having an appropriate legal basis to provide it to the Platform.

SECTION 04

How information is used

• To authenticate users, apply company permissions and operate the selected account.
• To record quotes, reservations, dispatch changes, routes, fleet resources and operational activity.
• To process configured billing and payment workflows and generate company reports.
• To send authorized transaction-related communications through enabled providers.
• To respond to contact and support requests, diagnose failures and protect accounts from misuse.
• To maintain records where operational, security or applicable legal obligations require them.

SECTION 05

Service providers and disclosures

Some features use third-party services. The project includes Stripe payment functionality and components for email, SMS and mapping. Hosting providers and other operational service providers may also process information needed to deliver the selected functionality.

Only providers needed for enabled features and operations should receive relevant information. The set of active providers can differ by feature and account. Contact us for questions about the third-party services involved in your use of the Platform.

Information may also need to be disclosed when legally required or to investigate fraud or security incidents, subject to applicable law.

SECTION 06

Payments and card data

Subscription and configured passenger-payment workflows involve Stripe. The Platform may retain payment references and status information for billing, reconciliation and reporting.

Payments handled through a third-party processor are also subject to that provider’s privacy and security terms. Do not enter full card details into ordinary notes or message fields.

SECTION 07

SMS, email and contact preferences

Configured messaging workflows can use contact details and trip or account context to send operational notifications. Delivery and opt-out events may be recorded to support the messaging workflow.

The transportation company using the messaging feature is responsible for any required recipient consent or lawful basis. See the SMS Terms for information about message types, opt-outs and assistance.

SECTION 08

Cookies and similar technology

Login and other web experiences may rely on session cookies or browser storage to support authentication and normal functionality. Some third-party integrations may introduce additional browser requests or storage.

You can control cookies through your browser settings, but disabling essential session cookies may prevent login or other features from working. Third-party features may apply their own privacy notices and settings.

SECTION 09

Access controls and security

The application includes company-specific access checks and role-based permissions, as well as login and audit-related controls. No connected system is guaranteed completely secure.

Account owners should use unique credentials, restrict staff access to necessary information and promptly report suspicious activity through our Contact page.

SECTION 10

Retention and deletion

We retain information for as long as reasonably necessary to provide the service, maintain business and security records, and comply with applicable legal requirements. Retention periods can differ by record type, account status and legal obligation.

Deletion from active systems and backups may occur on different schedules. Companies can use available export or account tools and contact support about data access or deletion requests.

SECTION 11

Access, corrections and privacy requests

Depending on applicable law and the person’s relationship with a transportation business, individuals may be able to request access, correction, deletion, restriction or other handling of their personal information.

Passengers and drivers may need to contact the transportation business that collected their information first. For Platform-level requests, use our Contact page. Requests may require identity verification and will be handled under applicable law.

SECTION 12

Location and international processing

Hosting and service providers may process information in countries different from where the individual resides. International handling of personal data is subject to the requirements of applicable privacy laws.

SECTION 13

Children and passenger records

The Platform is designed for professional transportation businesses, not for children to independently register as account operators. Passenger records may nevertheless relate to families or minors. Businesses should collect only appropriate information and comply with applicable rules when handling it.

SECTION 14

Policy changes and contacting us

Questions about this Privacy Policy or TheDriveBooker data handling can be submitted using the Contact page. We may update this Policy as our services or legal obligations change and will publish the updated effective date. Material changes will be communicated when required by law.