SECTION 01
About the messaging program
TheDriveBooker provides optional messaging tools for transportation companies. Where enabled, a company may use the Platform to send messages related to its bookings and operations. The company operating a trip and the Platform provider may have different responsibilities.
Availability of SMS depends on the transportation company’s configuration, sending provider, supported countries and applicable program requirements. Not every account or region supports SMS.
SECTION 02
Messages you may receive
Depending on the service a company has configured and the permission provided, messages may include booking confirmations, pickup or timing updates, driver-related notifications and other trip-relevant operational information.
Consent to receive trip notifications does not automatically authorize unrelated advertising. Any promotional messaging must have the required separate permission and disclosures under applicable law.
SECTION 03
Permission to send messages
An organization using the Platform must secure any consent or other legal permission required before texting a recipient, provide appropriate disclosures and keep records when required. It must not import or use contact lists for unsolicited messaging.
Recipients may contact the transportation company arranging their trip with questions about why they are receiving messages or to update their messaging preferences.
SECTION 04
Message frequency
The number of operational messages varies based on reservations, trip changes and enabled messaging features. No fixed message frequency applies to every booking.
SECTION 05
Message and data rates
Message and data rates may apply according to the recipient’s mobile plan and carrier. Recipients should check with their mobile provider for details.
SECTION 06
Stopping messages
Where supported by the sending provider and number, reply STOP to an SMS conversation to request an opt-out. You can also contact the transportation company directly if keyword opt-out is unavailable or you need additional assistance.
You can also contact the transportation company responsible for the booking to request changes to operational communication preferences.
SECTION 07
Getting help
Where supported, reply HELP to the relevant messaging number for program assistance. For questions about a particular pickup or driver, contact the transportation company arranging that service. For Platform questions, use TheDriveBooker’s Contact page.
Keyword responses and availability can differ by provider, number and country. If HELP is unavailable, use the transportation company’s contact information or our Contact page for Platform questions.
SECTION 08
Delivery and availability
Delivery can be delayed or unavailable because of carrier, device, network, recipient preference or provider limitations. An SMS is not a substitute for checking time-critical pickup instructions directly with the transportation business.
SECTION 09
Phone numbers and message data
Phone numbers, message content and provider delivery or opt-out records may be processed to deliver enabled communications and manage the corresponding operational workflow.
For more information about related data processing, please see our Privacy Policy. Businesses using the Platform remain responsible for handling their recipients’ communication preferences under applicable law.
SECTION 10
Program changes
Messaging numbers, supported countries, sending providers and available message types can vary by configuration. These SMS Terms may be updated as the program changes, with an updated effective date published on this page.
MORE INFORMATION